Refund policy



At Seekatel, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Order Cancellation and Modification

  • Cancellation and Modification: Customers can cancel or modify their order at any time before dispatch. We dispatch products within 24-48 hours. Simply manage your orders directly through our website for a hassle-free experience.

Return Policy

  • Return Period: You can return the product within 7 days of receiving it, even if the item is in perfect condition and exactly as described.
  • Return Shipment Charge: A nominal flat return shipment charge will be applied for the return of the product. The exact amount of this charge will be provided at the time of the return request.
  • Eligible Items: The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Return Process

  1. Initiate a Return: To initiate a return, please contact us at support@seekatel.com with your order number and reason for return.
  2. Return Instructions: We will provide you with instructions on how to send back the product.
  3. Return Shipment: Ensure the product is securely packaged to avoid any damage during transit. The return shipment charge will be deducted from your refund amount.

Refund Policy

  • Processing Time: Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-14 business days.
  • Refund Method: Refunds will be credited back to the original method of payment. Depending on your payment provider, it may take additional time for the credit to appear in your account.
  • Refund Notification: You will receive an email notification once your refund has been processed.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email:
support@seekatel.com

Phone:
033 7963 7608
(Monday to Friday, 9 AM to 6 PM IST)

Mailing Address:
Seekatel
33/2, Narasingha Dutta Road
Floor No.3D
Howrah, West Bengal, 711101
India